We offer three types of support agreements for users and servers. Our user support is to cover your employee's software issues: this includes their PC or laptop, mobile device and any peripherals. Our server software support covers the installed application software, it also covers the administration of your network. Your service level agreements are customised to your business requirements. To find out more about software support cover contact 01777 279 707
Remote Software Support
This service gives your users unlimited access to our helpdesk where you can speak to our highly qualified engineers (Click to find out more information on our engineers). Our engineers can securely access your computer remotely to fix your software problems. Please call us to discuss the best cover options for your business.
Onsite Software Support
Our onsite software support gives all the advantages of our remote software support. If your issues cannot be fixed remotely there is no additional fee for an engineer to visit your site. Included in this service are quarterly engineer visits to ensure your systems are running efficiently.
Business Software Support
Business Software Support is our most comprehensive service where all software support is included. Unlike our other services this is packaged per business and includes the installation and configuration of new hardware. This service is ideal for growing larger businesses with a single monthly cost for all support.